First, check that your device is running the latest software as this might be causing the issue. in Security matters Sunday; Online security in Security matters Friday; Child safe mode is not turning on in Security matters Thursday; Online security in Switched On Families a week ago; Online security in Security matters a week agoHi thanks for your post here in the Community - welcome! I can see you've posted in another thread on this matter, so apologies you haven't received a response on that one just yet. To do this, simply press and hold the power button until the screen turns on. Manage Your Account. To do this, go to Settings then Personal Hotspot on the iPhone. Any website unsuitable for children is blocked by default. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. I'm sorry to hear you're experiencing issues when trying to turn off Virus/Web Safe. never. If it’s your child’s iPhone. A: Yes, you have to be over 18 to sign a Pay Monthly contract with O2. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. I bought Virgin Media Broadband a few days ago and I can't turn off CHILD SAFE. Or from your home screen tap Phone > Menu > Settings > WiFi Calling > On/Off. Clear searchThank you for your first post and I'm sorry to hear that you're having some trouble with your Virgin Media voicemail and you'd like to have this option turned off. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. . I was able to turn it on and off whenever I liked and so watch YouTube myself and block it for my kids when they were home from school. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. And sorry for any inconvenience this may be causing you. A couple of days later, did the same for 5 and it stopped transmitting and appeared disabled in the GUI. Users aged 13-17 have additional privacy settings. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. Options. 0 Kudos. Is there something else I need to do. Once you have completed step 3, your authenticator app will display a One-Time Passcode (OTP). Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. Gateway 192. Account - Mobile. Manage Your Account. in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Snapchat's age requirement is 13 years old. Select Request a PIN. Snapchat's age requirement is 13 years old. If you can not log into your Surfshark account, skip the first suggestion. Here’s how to turn on or off parental controls on an iPhone. com). With the advancement of technology, it is crucial to understand the methods to navigate through parental control settings. Apply the Public DNS to the computer / device / your own Router i. Click: My Apps. It's easy to turn on. Options. Snapchat doesn’t have the means to verify their identity or their age, so fooling. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Virgin Media uses their Child Safe program to implement this policy. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Doesn’t seem to be any other option than to comment on this forum to get them changed!I'm very sorry for the issue you're having with Child Safe. 168. Getting online on any device and staying connected is a breeze when you know what to do. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I just activated my Virgin Mobile phone number and everything is fine except that parental controls are stuck on. 8. Or go to: Settings > WiFi Calling > On/Off. Settings. If this doesn't work, or your device doesn't have a camera, you can manually enter the number displayed alongside the QR code into your authenticator app. Browse Virgin Media Virgin Media Community. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1 ACCEPTED SOLUTION. 67. It's easy to turn on. If you can not log into your Surfshark account, skip the first suggestion. Can’t turn on child safe. Next, switch your router off and on again. Readings: Archbishop's Appeal • Text-To-Give, (210) 750-6712, Keyword: APPEAL • Give online at. Use a free web proxy and enter Use the Get Magnet Link site. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. VM's Child Safe is a only DNS function affecting home internet. Changing network settings to use any Public DNS should re-gain full access for the device. If that does not help, try remaining protocols. Here’s how you can kid-proof your iPad in 2020. Thank you!By default it will automatically pick up Virgin Media's DNS servers and so be susceptible to their quirks and foibles, manually changing the DNS to, say Google's DNS servers on 8. Switched On Families. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. SEND. Learn how you can change Web Safe settings to turn Chi. Parental Controls and select the setting to “off” to disable parental controls. All of them would fall under a "Proxy/VPN" type category. on 20-02-2023 00:49. Choose Parental Controls. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. Turn the power back on and wait for 5–10 minutes while the Hub starts up again. Enter the Screen Time passcode if asked. Go to Settings -> Protocol and change the default protocol to OpenVPN(TCP) and try to connect. Homework Time gives you the option to block sites such as gaming websites that commonly distract your children. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. on 09-08-2022 15:00. Please look out for the envelope on the top right of your. SpeedThe 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. in Networking and WiFi Thursday Recovering an unknown email in Networking and WiFi Tuesday Swapping to a Different Hub in QuickStart, set up and. I'm a Very Insightful Person, I'm here to share knowledge. The new fibre phone line is designed to work with the same phones as the old copper line. 168. If you're still having issues changing your settings, please let us know. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Posted: Fri Aug 22, 2014 11:22 am. Ensure that all options are ON and turned up. 168. To activate Virgin Media Parental Controls select ‘ACTIVATE’. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. System Requirements: • Virgin Media Hub 3. Update your network driver. If you still need further help after this then just come back to me 🙂. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. Reply. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. 168. The forum team are best placed to look at this further and its been flagged to them; be aware it can take them a few hours / days respond — likely latter given bank holiday. I'm sorry to hear you've been struggling to turn off Child web safe settings. I have web safe switched off but still certain sites wont load. You can still communicate publicly in text and voice chat rooms on the server. Trying to turn off child safe and it keeps popping up with the message "sorry the changes you made haven't been saved". Learn how you can change Web Safe settings to turn Child Safe off. Select the correct HDMI input for your box. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . report back and we can go from there depending if it works or not. Stay safe online. on 09-07-2023 22:56. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Please note that you won't be able to turn this off if you've got a Virgin TV 360 box or 360 Mini box,Virgin Media networks . We know that children, particularly. " SafeSearch is now turned off on DuckDuckGo. Click: My Apps. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. ^Martin. On Demand also has PIN protection based on the watershed hours. SpeedRe: Child Safe - Sorry the changes you made were not saved, please try again. 8. Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoApologies for the issues that you are having with your child safe facility, are you wanting to switch it off or having it on but somethings accessible? So that we can look into this, we would need to bring you in for a private message to discuss this and resolve. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Virgin. You can also sound alarms and send your location information to others. Here’s how to turn on or off parental controls on an iPhone. I'll pop you over a private message so I can help with this and take some details. Child safe is marked as off on my account, however however websites are being blocked. Virgin Media. You can do so as follows: On iOS devices, tap the settings icon at the bottom-right of the screen. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. We would like to show you a description here but the site won’t allow us. Once logged in, select ‘My apps’ tab’. Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. a. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. To make matters worse, there is absolutely no way of removing the controls. Hi, I need to access certain sites as I work for a CEOP and this is making it difficult to work at home. Hello miniotaur. 1. QuickStart, set up and connections. I will private message you now to confirm your details. Then click on Parental Controls and turn it off. Tick the option for Do not request a PIN. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Options Unable to enable child safe Go to solution men8th Tuning in Options on 15-04-2023 12:41 Hi, I get the following error when trying to enable Child Safe: "Sorry the. There's no firewall settings that I can see, and one time I got to see. 1 ACCEPTED SOLUTION. 8. Changing network settings to use any Public DNS should re-gain full access for the device. Scroll down the "General" tab to the "Safe Search" section. Child Safe switched OFF but blocking sites. Bypass Child Safe & Virus Safe. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Los1709. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. 2. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Try going to ⚙ > E-mail > Filter Rules and delete the Auto Forward rule. Click on My Apps then Web Safe. Here are the steps on how to switch the WiFi off: 1. It’ll automatically detect and remove viruses, malware, ransomware and spyware. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. 8. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Virgin Media Smart Home with Google Nest FAQs. ”. Age verification is limited, relying on self-reporting. Are you able to visit for getting in touch. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. in Switched On Families 2 weeks agoThe next day, both transmitting and both showed as enabled in the GUI. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Child Safe switched OFF but blocking sites. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Virgin Media; My Virgin Media; Shop;. But don't worry, the £1 will be added to your next bill as a credit. To turn off parental controls and allow 18+ rated websites, you'll need to verify that you're over 18 by entering credit card details. Virgin Media's Web Safe service and Apple's Private Relay rely on their DNS being used, i. If you're still having issues changing your settings, please let us know. Select Voicemail. Thanks for your first post and welcome to our Community. Ensure that all options are ON and turned up. . Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Changing the computer's network settings to use any Public DNS should re-gain full access. Go to the Plan and Device tab and click on Manage services. Virgin Media customers can get. If any issue occurs, you can try disabling the Virgin Media Websafe Settings (Child safe mode off) and try again. Press Home on the remote. You can find out how to do this in the Virgin Mobile's SIM unlock pin section below. off. . Regards. Virgin TV 360. Chatter and natter. when i ring i am on hold for ages,so dont want to ring again? Virgin mobile disbale parental control I want to turn off the parental control on my virgin sim contract when i go on my account it says if you put your details and tick the box to confirmSetting multiplayer permissions for worlds. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Makes sure your dns settings on your computer are manually set - 8. Right-click the volume icon and clic k “Open Volume Mixer . Select 'More' at the top of the page. Click: Web Safe. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. 4. No need for VM to do anything. Switch on Child Safe. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. Child safe issues, Virgin Media customer service is appalling in Security. Instead, engage your child with stimulating activities such as conversation, singing, reading, and other play. I'd like to take a look into this for you. Virgin Phone Switchover. in Switched On Families a month ago Click the big on/off icon to connect. Follow these steps to get the correct settings. I have had this for several weeks now. QuickStart, set up and connections. 0 Kudos Reply. On the remote press the Menu button. 2. I found a solution for this problem, maybe it will work for you as well. You could also use a VPN to save you from using a proxy site all the time. If you got your own router then they will usually offer you a built-in timer to do this. 1 for Families |. Use our guide packed with tips & advice on how to keep your children safe on social media. How to disable Virgin Media Web Safe While we’d recommend keeping Web Safe active, the choice to use Web Safe is up to you, and there may be situations where you don’t. Child Safe is a known source of many problems. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Tuning in In response to Client62. 220. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. Options. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. Once the eero is successfully connected, put the VM hub in modem mode. admin September 12, 2023 comments off. Child safe changed. Unable to change contact number on Virgin Media Broadband account in Managing. 255. My Virgin Media App. We can certainly assist you with your web safe issues, we would need to bring you in for a private message to discuss this and resolve. 8. Press and hold the Power button until you see the power menu options. try going to if Web Safe is on this site should be blocked. As Virgin Media customers, you may have the right to apply to the High Court to vary or discharge the Court Orders below if you are affected by the blocks which have been imposed. Disabled 2. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you made. Joining in. 0 router (or legacy Superhub 1, 2, 2ac - no scheduling or guest wifi toggle support yet. Enter your PIN. Age verification is limited, relying on self-reporting. For fraudulent e-mails, forward to phishing@virginmedia. And then 'Age Verification'. Healthcare Professionals. A new secure password will be generated for you. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. After that time, 18-rated content. Switched On Families. 100 and 194. Samsung Emergency Mode. Switched On Families. More about Virgin Internet Security. From here lock all the channels, click on Use these settings and wait for 1 min. Safe remote learning hub. on 13-06-2022 11:42. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 0 Kudos. Security matters. Try visiting VPN site to see if issue persists, by default Child Safe blocks access to some VPN services. I'm sorry to hear you're experiencing a similar issue. Going to in to My Virgin Media a. That can be turned off, or just don't use Virgin Media DNS. I'm going to send you a private message so we can look into this for you. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi thank you fir the reply. We can certainly assist you with your web safe issues, we would need to bring you in for a private - 5369741. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Virgin Media Web Safe. Virgin Media takes online safety seriously. From there the Web Safe can be accessed and configured. Run the internet troubleshooter. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. 1. 2. Please check the red bar at the top for a message from myself. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Virgin Media customers can get. 1. 22-08-2022 22:30 - edited 22-08-2022 22:32. In order to check the settings, I will just need to take a few details via private message. Virgin Media recommends a regular reboot of its routers which allows these digital workhorses to clear any issues that may have built up during hours of endless downloads and video. Thank you so much for your post and welcome to the community forums, it's great to have you here. Thanks for reaching out to us. Can you please clarify how you're attempting to make these changes? Is it via the MyVM app, or online? Are you able to try using a. SpeedHi andreasiliop Thanks for posting, and a warm welcome to the Community Forums. If you want to prevent someone else, or your child from changing your parental control settings, you can create a passcode. If issue persist post back here and in the meantime consider manually setting. 2. Login to the Virgin Media online account in a web browser. We'll be happy to turn this off for you manually on this end. on 17-02-2023 16:14. k. An adult using a social networking site, chat room or online forum can pretend to be anyone – like a 13-year-old girl looking to make new friends. Virgin Phone Switchover. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 1. 220. in Switched On Families a week agoThe child safe is switched on and even after restarting the router and switching off and switching on the router still I found the restricted adult porn web sites are accessible. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. SEND. This is a workaround for when Child Safe & Virus does not or cannot be turned off. However, you may still want to set up your Virgin Media PIN code for added. Thanks, this has been tried on multiple devices, the devices aren't using any. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. I tried to check the AS name as advised on the forum , here is what I found. Log in with your details. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. If you do still need the VM Team to turn off the Child Safe for you, go back to post #4 and remove the green tick. The Virgin Media Hub 3. com and we’ll look into them. 09: 0. be supported by evidence. Within the app itself, there are two settings that can provide a pointer. Virgin Media takes online safety seriously. Please look out for my message in the top-right, white envelope, or by tapping your profile picture then "Messages". Sorry to hear that you've been unable to turn off Child Safe. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsSimply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. My router has grabbed the details from Virgin Media - However checking it is: 194. This help content & information General Help Center experience. Please note that you won't be able to turn this off if you've got a Virgin TV 360 box or 360 Mini box,Virgin Media networks . First, set up parental controls on your child’s phone. Options. 8. e. Account - Cable. Tap Settings > Parental Controls. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Every new episode requires me to input the PIN number, meaning every 30 minutes or so I am presented with a black screen and a message telling me to I need the PIN number. Clear your DNS cache. You’ll find this on the base of the Hub unless you’ve changed it.